Zenyum White

Zenyum White

Is my product eligible for exchange?

Zenyum White purchases are only eligible for return if:

  1. the whitening tray or gel pens are physically faulty and/or damaged;
  2. your return is made within 30 days of delivery; and
  3. the item is returned in the same condition it was delivered.

How do I exchange my product?

Please do not send back your purchase without first contacting us. Zenyum White exchanges must be processed within 30 days of receiving the order. Simply email [email protected] to submit your exchange request with your name, order number and reason for exchange. Once our team approves your request, you will receive a returns label (including the returns address).

In order to send your Zenyum product back to us:

  1. Place your item back in its original Zenyum box or other suitable packaging
  2. Print out the returns label from Zenyum and attach it to the box over the existing delivery information
  3. Post your item back to us using SingPost POPStation or another postal service. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot exchange items that are lost in the mail and that have no proof of tracking
  4. Once your item has been received by our team, we will process your exchange and notify you

Is my product eligible for return & refund?

Zenyum White purchases are only eligible for full refund if you are unable to start your whitening treatment upon recommendation by one of our dental partners.

How do I get my item refunded?

Please do not send back your purchase without first contacting us. Zenyum White refunds must be processed within 30 days of purchase. Simply email [email protected] to submit your refund request with your name, order number and reason for refund. Once our team approves your request, you will receive a returns label (including the returns address).

In order to send your Zenyum product back to us:

  1. Place your item back in its original Zenyum box or other suitable packaging
  2. Print out the returns label from Zenyum and attach it to the box over the existing delivery information
  3. Post your item back to us using SingPost POPStation or another postal service. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot refund items that are lost in the mail and that have no proof of tracking
  4. Once your item has been received by our team, we will process your refund (original purchase value less any shipping costs) and notify you