Zenyum Sonic

Zenyum Sonic

How does my one-year warranty work?

All Zenyum Sonic toothbrush sets come with a one year warranty, valid from the date of purchase and expiring at the end of this period. A valid proof of purchase is required.

Your warranty only covers issues arising when the product is handled properly for its intended use, and is used in accordance with the instructional manual. It does not cover issues such as loss in nature or handling the product for different uses other than stated above. Certain exclusions thus apply, including (but not limited to):

  • Discolouring of toothbrush body
  • Disassembling and reassembling battery pack
  • Unauthorised repair work
  • Use of non-Zenyum branded brush heads

How to activate your warranty:

  1. Download the Zenyum App for Android or iOS
  2. Register the email you used to make your purchase and tap ‘Activate Product Warranty’
  3. Confirm your items and you’re good to go! Your warranty will be activated and is trackable via the app at all times

Is my product eligible for exchange?

In accordance with your Zenyum Sonic one year warranty, you can exchange your product if: (i) your product meets warranty criteria stated above; and (ii) the item is returned in the same condition it was delivered

How do I exchange my product?

Please do not send back your purchase without first contacting us. Zenyum Sonic exchanges must be processed within one year of receiving the order. Simply email [email protected] to submit your exchange request with your name, order number and reason for exchange. Once our team approves your request, you will receive a returns label (including the returns address).

In order to send your Zenyum product back to us:

  1. Place your item back in its original Zenyum box or other suitable packaging
  2. Print out the returns label from Zenyum and attach it to the box over the existing delivery information
  3. Post your item back to us using SingPost POPStation or another postal service. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot exchange items that are lost in the mail and that have no proof of tracking
  4. Once your item has been received by our team, we will process your exchange and notify you

Is my product eligible for return & refund?

All Zenyum Sonic toothbrush sets come with a 30 day money back guarantee from the purchase date, ensuring you a full refund if you are not satisfied with the product – no questions asked.

In order to send your Zenyum product back to us:

  1. Place your item back in its original Zenyum box or other suitable packaging
  2. Print out the returns label from Zenyum and attach it to the box over the existing delivery information
  3. Post your item back to us using SingPost POPStation or another postal service. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot refund items that are lost in the mail and that have no proof of tracking
  4. Once your item has been received by our team, we will process your refund (original purchase value less any shipping costs) and notify you
    Zenyum Sonic

How do I get my item refunded?

Please do not send back your purchase without first contacting us. Zenyum Sonic refunds must be processed within 30 days of receiving the order. Simply email [email protected] to submit your refund request with your name, order number and reason for refund. Once our team approves your request, you will receive a returns label (including the returns address).

In order to send your Zenyum product back to us:

  1. Place your item back in its original Zenyum box or other suitable packaging
  2. Print out the returns label from Zenyum and attach it to the box over the existing delivery information
  3. Post your item back to us using SingPost POPStation or another postal service. We recommend noting down your personal tracking number and requesting a tracking receipt as we cannot refund items that are lost in the mail and that have no proof of tracking
  4. Once your item has been received by our team, we will process your refund (original purchase value less any shipping costs) and notify you